🔴 Critical failure
The water has stopped flowing/leaking. Priority service within 24 business hours.
Report a problem, request service
Contact - Customer Service
Is your water cooler not working properly? Do you need a water bottle delivery, a service call, or help with an administrative issue? We’ll respond within 4 business hours, and service calls are typically scheduled within 24–48 business hours.
What is your situation?
Type of request
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🟠 Anomaly
Taste, noise, light. Service within 48–72 business hours.
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🔵 Gas cylinders
Additional delivery within 24–72 hours, depending on availability.
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🟢 Administrative
Contract-related questions or changes. Response within 48 business hours.
Describe your request
Customer Service Form
Our Actual Lead Times
Fast response
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Confirmation of Receipt
An automatic email will be sent immediately upon receipt of your request.
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Coverage
Within 4 business hours (Monday–Friday, 8 a.m.–6 p.m.).
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Failure that causes a stoppage
24 business hours as standard; 4 business hours under the premium contract for large accounts.
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Bottled dispensers
Delivery within 24–72 business hours, depending on logistics availability.
My problem is urgent—what should I do?
Emergency
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Step 01
Turn off the water supply
Valve under the sink or wall-mounted water supply.
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Step 02
Remove the cylinder
For a water cooler: tilt it toward you.
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Step 03
Protect the soil
Lay down mop cloths if necessary.
Call our technical team directly.
Is this an emergency?
Aquavital Luxembourg Technical Service, based in Bascharage.