A local technical team
Technicians based in Bascharage, trained on our entire product line. Knowledge of the Luxembourg business community and each industry.
Local Service and Maintenance: A Commitment to Being Close to Our Customers
Commitments
When your water cooler breaks down on a Tuesday at 10 a.m. and you have 50 thirsty employees, you don’t need an offshore call center. You need a technician who understands your situation and can get there quickly. That’s what our Luxembourg-based technical team in Bascharage offers: direct, local, and fast service.
In Bascharage, serving the entire Grand Duchy
Our Team
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Geographic Coverage
The entire Grand Duchy (Luxembourg City, Esch-sur-Alzette, Differdange, Belval, Bertrange, Howald). Cross-border residents may be considered on a case-by-case basis.
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Integrated Logistics
Software-optimized routes, annual maintenance scheduling, and a parts inventory in Luxembourg to minimize lead times.
All-inclusive, no surprises
The package
✓ Equipment rental and initial installation
✓ Preventive maintenance (1 to 2 visits per year, depending on the model)
✓ Replacement of filters and CO₂ (sparkling models)
✓ Periodic sanitization of the internal circuit
✓ Troubleshooting in the event of a malfunction
✓ Delivery and pickup of gas cylinders (cylinder models)
✓ Complete replacement of the equipment in the event of a major failure
Not included: intentional damage or improper use, specific alterations, or modifications to the plumbing made by the customer.
Our Actual Lead Times
Fast response
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Preventive Maintenance
It's scheduled for a specific date, so you know about it several weeks in advance. No surprises.
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Failure that causes a stoppage
Standard response time: within 24–48 business hours; within 4 business hours for premium enterprise contracts.
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Bottled dispensers
Regular deliveries (every 2 to 4 weeks). Early deliveries are possible during periods of peak demand.
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Administrative Requests
Contract amendments, new requests: response within 48 business hours.
From Your Call to the Resolution
Process
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Step 01
Contact Us
Phone (+352 26 30 82 82) or email. Brief description of the problem.
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Step 02
Remote Diagnosis
Here are a few questions to help us assess the problem. Some simple issues can be resolved over the phone.
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Step 03
Planning the Intervention
Scheduled time slots available within 24–48 business hours, tailored to your needs (business hours, on-site availability).
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Step 04
On-site service
Our technician will bring the likely replacement parts. Diagnosis, repair, inspection, and restart.
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Step 05
Report & Follow-up
A report will be provided on-site. If the problem recurs, we will return at no additional cost.
What a Local Team Can Change
The Difference
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True Responsiveness
Response times that major international players struggle to match.
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We're familiar with your website
Configuration, constraints, history: Your contacts recognize you.
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Direct Communication
No hierarchical levels to go through, no tickets to escalate. Direct phone line, quick response.
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Local Economic Player
Your spending contributes to Luxembourg's economy. This is relevant to your local CSR initiatives.
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Easy scalability
Contract changes, adding water fountains, relocations: everything is handled locally, without the need for international procedures.
Your Service and Maintenance Questions
Frequently Asked Questions
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Who should you call if your car breaks down?
The direct number is +352 26 30 82 82. Our team based in Bascharage will handle your request directly, without transferring you to a call center.
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What are your hours of operation?
[TO BE CONFIRMED: standard hours and extended hours]. For key account contracts, extended hours or even 24-hour service are possible depending on needs.
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What happens if the assigned technician is absent?
Our team ensures uninterrupted service. Several technicians are trained on each model and have access to your service history. There’s no need to worry about service interruptions during absences or vacations.
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Are replacement parts available locally?
Yes. Common parts (filters, gaskets, sensors) are in stock in Bascharage. For very specific parts, delivery takes 3 to 7 days, depending on the manufacturer's availability.
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How long does preventive maintenance take?
Typically 30 to 60 minutes, depending on the model. To minimize the impact on your business, the service call can be scheduled early in the morning, during lunch, or at the end of the day.
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Do you have a standby duty?
For key account contracts and critical configurations, on-call arrangements may be implemented. To be discussed during the contract negotiation phase.
Our technical team in Bascharage is here to assist you.
Have a question or a problem?
Direct, local service—no outsourced call centers.