Your Questions, Our Answers: The Aquavital FAQ

Pricing depends on the solution (bottled water, mains-connected, filtered faucet), the model, and the volume. As a general guide for the Luxembourg market: starting at €35/month for a small business water cooler, €80 to €150/month for a standard small-to-medium-sized business, and €600 and up for large-scale deployments. Free personalized quote within 24 hours.

The flat-rate package includes everything (equipment, installation, maintenance, supplies, and repairs). You turn an investment into a predictable expense. This is the plan chosen by 95% of our B2B customers. You can still purchase the equipment with a separate maintenance contract.

The standard term for B2B contracts is 36 months, which allows you to recoup the cost of the installation and take advantage of an optimized rate. Shorter or longer terms are available depending on your situation.

No. The package covers everything listed in the contract. The only possible additional charges are for adding water fountains during the contract term, intentional damage, or major technical modifications. Everything is documented and transparent.

Three options: renewal (with a rate adjustment if applicable), contract modification (change of model, addition/removal), or simple cancellation—we’ll take back the equipment at no cost.

Bottled water dispenser: delivery and installation in 30 minutes; ready to use immediately. Mains-connected water dispenser: preliminary technical visit (free), followed by installation in 1 to 3 hours within 7–10 days. Filter faucet: 2 to 4 hours, depending on the kitchen layout.

No major work required. Our technician connects to an existing cold-water supply (kitchen, faucet) using a standard connection. If no water supply is accessible, we recommend a bottled-water dispenser.

About 8 to 15 kWh per month for standard use (3 to 6 € in electricity costs). Cooling is the main function. Recent models feature energy-efficient compressors.

For most models, no—waste is collected in a removable drip tray. For certain high-capacity models (intensive commercial use), connecting the unit to a drain may be recommended.

Yes. Bottled water dispenser: You can move it yourself. Mains-connected water dispenser: Our technician will move it if a new connection is needed. Included as part of the contract’s flexibility.

In terms of bacterial safety, tap water already meets the standards. Filtration improves the taste (by removing chlorine and particles) and thus encourages people to drink more. This makes a tangible difference in everyday life.

Spring water is collected from underground and bottled without chemical treatment. Filtered tap water is local tap water that has been stripped of chlorine and particles. Both are safe to drink; the difference lies in their mineral content (which remains stable in spring water) and taste.

Yes, for models designed for demanding environments (healthcare, education, food processing). Certification is tracked by model and available upon request for your audits.

Yes. We provide a post-sanitization bacteriological analysis report upon request. This is particularly useful in healthcare settings or for quality audits.

Standard preventive maintenance: 1 to 2 visits per year, depending on the model. Periodic sanitization: every 6 to 12 months. Everything is scheduled and included in the package.

You contact us (by phone or email). We perform a quick remote diagnosis, followed by service within 24–48 business hours as standard. Service is provided within 4 business hours for premium contracts with large accounts.

Our technician during maintenance visits. You don't have to worry about a thing. Filters and CO₂ are included in the package.

If a malfunction is detected while the facility is closed, repairs will begin as soon as operations resume. We also have a flushing protocol in place for rarely used mains-connected water fountains when the facility reopens.

For a team of 30 people: 6,000 to 10,000 33-cl bottles per year. For 100 people: 20,000 to 35,000 bottles. Figures based on our consumption reports.

Yes, and by a wide margin. A 50 cl plastic bottle accounts for approximately 80 g CO₂eq over its lifecycle. For every 10,000 bottles avoided: 800 kg CO₂eq saved over the course of a year.

Yes. Our quarterly reports provide data on volumes, plastic avoided (equivalent), and CO₂ equivalent. This data is based on actual, auditable metrics and can be used in your non-financial reports.

Yes. Our technical and sales team is based in Bascharage. We have been operating in Luxembourg since [TO BE CONFIRMED: date of establishment], and we are part of the Aquavital Group, a Belgian pioneer in the water cooler industry since 1993.

We'll move your water cooler (or adjust the solution if the new setup requires it). This is included as part of the contract's flexibility.

Yes. Adding water fountains, changing models, or adjusting the delivery frequency: these are simple amendments that do not require a comprehensive renegotiation.

Yes. Purchase orders, electronic invoices, 30- or 60-day payment terms, government procurement requirements: we adapt to specific administrative requirements.